FAQ

Delivery & Returns

Most of your questions can be answered here. If you can’t find what you’re looking for, feel free to reach out.

[1]

Once your order has been shipped, you’ll receive a confirmation email with a tracking number and link. You can follow your parcel’s progress directly through the carrier’s website.

If you haven’t received your tracking email after a few days, please check your spam folder or contact us at contact@coutumes.com.

[2]

You can find all the information about shipping on our shipping policy page at the bottom of this page in the "HELP" footer.

In France, we ship with Colissimo : Standard delivery takes around 6 days, Express 48 hours, and Pickup Point about 5 days. In Europe, orders are shipped via Chronopost, available in Standard or Express. For international deliveries, we use FedEx Standard.

Shipping is free for orders over €150 (or 200$ for US) worldwide. Exact delivery times are displayed at checkout.

[3]

Yes, we ship worldwide. You can find the details about each country's shipping in our shipping policy page which you can find at the bottom of the page.

Please note that customs duties may apply and are the customer’s responsibility, except for shipping to the US.

[4]

Yes, you have 30 days to return or exchange your order. Returns and exchanges are free and easy.

You can ask for a return on https://coutumes.com/a/return or by clicking on the return page at the bottom of this page in the "HELP" section.
Once we have received your return, we will send you an email and the refund or store credit will be sent to you. It can take up to 7 business days to appear in your account.

Please note that at the moment we can not offer automatized returns for UK orders, the return will have to be made by the customer directly. Please contact us if this is the case for you.

[5]

Yes, you can ask for an exchange on our return portal at https://coutumes.com/a/return or by clicking on "Return" at the bottom of this page in the "HELP" section. You just need to select exchange instead of refund.

Once we will have received your return, we will send the desired item to you.

[6]

Items must be complete, unworn, and returned in their original packaging.

[7]

Personalized or engraved products cannot be returned or exchanged.

[8]

Yes, you can return online product(s) you bought in-store but it is easier to do the return or exchange directly in the store if possible.

To do an online return, you need to go on our return portal at https://coutumes.com/a/return or in the "Return" page at the bottom of this page in the "HELP" section.

You will need to order number and the email adress you gave to our store staff.
If you do not have these information, please contact us at contact@coutumes.com with the following information : the date you made the purchase and the products you purchased.

Please note that at the moment we can not offer automatized returns for UK orders, the return will have to be made by the customer directly. Please contact us if this is the case for you.

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Leather lanyard

Fine round wire cuff

FAQ

Delivery & Returns

Leather lanyard

Fine round wire cuff

FAQ

Delivery & Returns

How can I track my order?

What are the shipping options and delivery times?

Do you ship internationally?

Can I return an item?

Can I exchange for a different size or color?

What are the return conditions?

Are personalized items returnable?

I bought in-store, can I still return online?