Refund policy

RETURNS AND EXCHANGES POLICY

Easy 30-day returns

You have 30 days from the date of receipt to request a return.

Return conditions

Item must be unworn and unused
Original tags attached
Original packaging intact
Proof of purchase required

How to return an item

Step 1: Submit your return request
Register your request here in 2 minutes (no customer account required).

Step 2: Prepare your parcel
Print and attach the prepaid return label we send you by email.

Step 3: Ship your parcel
Drop it off at the post office of your choice and keep the shipping receipt as proof.

Step 4: Receive your refund
Processing within 15 business days after receipt and inspection of your parcel.

Return address

REGIS MARTELET P/C (COUTUMES)
La Jaunaie
44690 CHÂTEAU-THÉBAUD
FRANCE

Non-returnable items

- Personalized or engraved items
- Gift cards
- Worn, damaged, or incomplete items

Refund options

Full refund to your original payment method
Free exchange for another size or item
Store credit with a 10% bonus

Damaged item

Contact us immediately with a photo at contact@coutumes.com.
Our team will assess the issue and provide a prompt solution.

Frequently asked questions

Who pays for return shipping
Returns are free using our prepaid return label.

Can I exchange my size
Yes, size exchanges are free, subject to availability.

When will I be refunded
Within 15 business days after we receive and validate your return.

Need help

Our team is available to assist you.
Email: contact@coutumes.com
Response guaranteed within 24 business hours